Here are the key differentiators that make Microsoft Dynamics CRM 2011 the better investment:
1)      Office Experience
  • Microsoft Dynamics CRM is a true Microsoft Outlook application, not just a plugin
  • SFDC is repealing Outlook features; for example, users can’t manage opportunities and leads anymore
  • SFDC doesn’t have a concept of a fluid user interface
2)      Dashboards
  • CRM 2011 inherits security and data privileges…SFDC does not
  • CRM 2011 allows charts, lists, iFrames to be displayed…SFDC only reports
  • CRM 2011 data is real time…SFDC has a lag of 30-60 minutes
  • CRM 2011 allows for unlimited data refreshes.  SFDC limits refreshes
3)      Inline Analytics
  • CRM 2011 offers Inline Analytics…SFDC does not have a parallel offering
  • SFDC users must leave their task or process…open reports or dashboards..and hope that they don’t get distracted
4)      One-Click Drill Down
  • CRM 2011 offers One-Click drill down…SFDC does not have a parallel offering
  • SFDC users can click on a static image of a chart to pull up the full report.  From the full report they can drill down…7-15 clicks vs. 4 with CRM 2011
5)      User Interface Customizations
  • CRM 2011 offers a new drag and drop capability for end users that is so easy
  • SFDC offers UI personalization…but users can’t revert changes
  • SFDC personalization features are for power users and administrators only
6)      Value Matters
  • CRM 2011 Online – $44/user/mo. – one version, includes everything
  • SFDC Professional – $65/user/mo.
  • SFDC Enterprise – $125/user/mo.
  • SFDC Unlimited – $250/user/mo.
7)      Hidden Costs – aka, the SFDC Tax
  • CRM 2011 Online – $44/user/mo. – one version, includes everything
  • SFDC – Data Storage (5GB) – $1,000/year
  • SFDC – Mobile $/user/mo.
  • SFDC – Knowledge Base – $/user/mo.
  • SFDC – Customer Portal – $/user/mo.
  • SFDC – Partner Portal – $/user/mo.
  • SFDC – SLA – Not Available.  CRM 2011 has a 99.9% uptime, financially backed SLA.
Need to decrease the number of users?  SFDC does not allow the number of user subscriptions purchased to be decreased during the subscription term.